Terms of Use
Security Policy
Reimagine considers the security of your information to be of paramount importance. When you pay the membership fee or register for an event, our system uses SSL (Secure Sockets Layer) to connect to our payment gateway provider, which encrypts all the information sent from your PC. The following indicates that you have entered a secure session:
- The “https” in place of the usual “http” in your browser address box
- The small padlock at the foot of your browser
Both of these secure indicators will be present when you are requested to enter your credit card details.
Instant SSL Certification
Reimagine has an SSL certificate which identifies a secure environment in which you can transact. To view details of our security certificate, please click on the padlock in your browser footer.
Our payment gateway is ‘eWay’, which uses 128 bit DES encryption right through to the bank networks where credit card transactions are automatically processed. You can obtain further information about our payment gateway by visiting our supplier’s site: www.eway.com.au.
Event Delivery Policy
After registering for an event online, you will receive an email confirmation from eWAY containing your purchase details (if you have provided your email address.)
We then attempt to email an event registration confirmation within 24 hours. If you wish to query an event registration or payment please contact us at events@reimagine.org.au
Event Payments, Refunds & Cancellation Policy
Payments
All registrations must be paid in full, five days prior to the event to confirm your registration. If payment is not received Reimagine reserves the right to cancel your registration.
Cancellations and Refunds
Cancellations are permitted up to ten days prior to an event and Reimagine reserves the right to retain 10% of monies paid to cover administration costs.
Cancellations made within ten days of an event are non-refundable. Refunds will not be provided if advice is not received in writing and acknowledged, or if you do not attend the event.
If you have registered and paid for an event and you are no longer able to attend, you may send a substitute delegate in your place. If you have booked a member rate ticket and the substitute is not a member, an additional fee up to the non-member rate will need to be payed. Please let us know about a change like this as soon as possible to ensure all details of attendees are correct.
Face to Face events
If an event is cancelled or postponed, registration fees paid will be refunded in full, however we are unable to provide compensation for any other costs incurred such as travel costs.
Webinars and online training
Before registering for an online event or webinar, it is your responsibility to ensure your equipment is able to run the program prior to the start of the session. Refunds cannot be provided for technical difficulties experienced.
Membership Delivery Policy
After completion of an online application for a new membership or renewing an existing, you will receive an email from eWAY containing your purchase details (if you have provided an email address)
We will attempt to confirm your membership application or renewal within three business days.
You will receive the benefits of membership immediately upon our confirmation that your application or renewal has been accepted.
If you have any questions regarding our membership delivery policy, please contact membership@reimagine.org.au.
Currency of Pricing
All pricing is expressed in Australian Dollars.